We’re in the business of helping you successfully manage customer relationships, so you better believe we take care of our own customers. Redtail is committed to providing you with the resources you need to ensure that your CRM experience is successful. That’s why training and support are included in every Redtail subscription.

Telephone support is available Monday through Friday (except on Holidays and Special Event days) from 5am Pacific until 5pm Pacific. See the chart below for the appropriate phone numbers and extensions.

Email support is available everyday, all day (Holidays included). When you email Redtail Support a Helpdesk ticket is automatically created for you. Email us at

For a wide range of tutorials, in both written and video format, click here.

To access upcoming and previously recorded webinars covering different Redtail topics, click here.

For a list of Redtail’s observed holidays, click here.

Having difficulty accessing one of our services? In the event of an issue affecting any of our services, we do post status updates at

Department Phone Number Shortcuts Support Hours
Sales (800) 206-5030 Option 2
  • Mon.-Fri. 8 a.m.-4 p.m.
  • Pacific Time
Support (800) 206-5030 Option 3
  • Mon.-Fri. 5 a.m.-5 p.m.
  • Pacific Time
Billing (800) 206-5030 Option 4
  • Mon.-Fri. 8 a.m.-5 p.m.
  • Pacific Time
Redtail University (800) 206-5030 Ext. 1064
  • Mon.-Fri. 8 a.m.-4 p.m.
  • Pacific Time