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support@redtailtechnology.com

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Welcome Team

Redtail Technology > Welcome Team
Redtail dog with a headset

What’s the Welcome Team?

Our Welcome Team is here to help you with all of your data import needs!

At Redtail we understand that transitioning from your legacy system for client management can pose challenges for many offices, as you may be worried about maintenance of your data, downtime during the actual transition, learning a new system, and any number of other items that often accompany making a change in the way you handle your business. This is why we have a Welcome Team in place to help address those concerns and to ensure that your transition to Redtail is a smooth one that allows you to hit the ground running.

Our Welcome Team is highly trained in the process of assisting users during this process and consists of analysts and CSRs with years of experience doing so. One of these team members will call you on the day you activate your Redtail subscription to welcome you and discuss the transition process and your data import (if applicable). Additionally, they will schedule a further one-on-one call to discuss any mapping or import concerns you may have, if necessary.

If you do need data imported, after your Redtail activation we offer free basic and custom imports from over 40 different CRMs. The typical import process ranges between 2-3 business days.

While ensuring that your data is mapped appropriately and brought into Redtail CRM efficiently are the Welcome Team’s primary roles, they will also facilitate our goal of getting you up and running once your data is live by scheduling an hour-long call for you with one of the original ‘Tailers to go over structure and overall organization of your database.

We can’t wait to welcome you to Redtail and look forward to getting to know you soon!

Ready to optimize your business?

Try out our 30-day, risk-free trial. It’s full-featured and easy to get started.

What to expect after activation:

We’ll give you a call

We’ll schedule a call with you to get to know you, the software you currently use, and how best to transfer data from your software to Redtail.

You can check out our Knowledge Base

You can visit the Welcome Team area of our helpdesk for specifics on importing from a host of different platforms.

Free Data transfer

Any time you need an import, we will do it, no charge. We also send you a secure link to get your data to transfer to our system. Just follow the instructions and the transfer will be a breeze.

Lisa is ridiculously knowledgeable and helpful, anticipating questions before they are asked. She answered a chunk of my questions within 5 minutes of our call. Very clear, concise and informative.

Yasmeenr

Justin was wonderful to work with. Made the transfer of data process easy and painless. He is very knowledgable and patient and awesome!

Shaena