Reason #3:
You want ongoing, easy-to-access software support from live human beings who understand your challenges. You don’t want to pay extra for that.
You want on-demand support as needed. You’re busy, and your tech vendors need to provide easy access to the information you need to use their solutions. We understand that. Part of our mission since day one has been to provide an amazing client experience, and we take that just as seriously today as we did in 2003.
The amount of free live support we offer every step of the way is unparalleled in the industry. The fact is there are many other CRMs out there that will nickel and dime their customers for things that we believe should be included with your subscription. As a few examples, with Redtail you’ll have access to free data imports/exports, free email and phone support, and free training calls. If you check around, you’ll find this is not the case everywhere.
Welcome Team
If you are coming from a legacy system and need your client data moved over into Redtail CRM, you’ll meet our Welcome Team early on. After your Redtail activation we offer free basic and custom imports from over 40 different CRMs.
Our Welcome Team specializes in the process of assisting users during this process and consists of analysts and CSRs with years of experience doing so. One of these team members will call you on the day you activate your Redtail subscription to welcome you and discuss the transition process and your data import (if applicable). Additionally, they will schedule a further one-on-one call to discuss any mapping or import concerns you may have, if necessary.
Support Team
We are committed to providing you with the support, knowledge, and tools you need to effectively use Redtail as the core solution for your client management needs.
From the moment Support Team members join the Redtail crew, we instill in them how much we value delivering an amazing customer experience and empower them with the resources they need to deliver that experience themselves.
Our purpose is, first and foremost, to provide you with the answers you need when questions arise in regard to Redtail solutions. In short, Redtail Support is here for you, and our phone and email support is always free to subscribers.
Training Team
In addition to the resources we provide through our Welcome and Support Teams, our Training Team also puts a ton of free resources at your disposal, including:
- One-on-one phone training sessions with members of our training team
- Live webinars
- A video library of recorded webinars
- Extensive documentation on our helpdesk
- If you’re near our Sacramento, CA or Chandler, AZ locations, you can schedule a free two-hour session to come in and sit down with our team to get educated on whatever you’d like. You get a tour of our offices, too!
We’re very comfortable stating without hesitation that the free support and training we offer is untouched, accessible, friendly, and genuinely helpful and interested in your success.
Tips during your CRM search in regard to support
Seek out vendors that are highly responsive when you attempt to reach them (via phone, email, or other channels where they offer support)—if it’s difficult to interact with a live person when you’re still a prospect, that’s unlikely to get better when you’re already a paying user.
When someone shows you who they are, believe them the first time. ~Maya Angelou
Additionally, look for vendors that make available comprehensive training resources that you are able to access 24/7/365. That’s an indication they place value on educating their users and understand that support should be available to them whenever they may need it.
We believe you’ll find Redtail hard to beat when it comes to how much effort and thoroughness we put into taking care of our users and their ongoing needs. We’d absolutely love the opportunity to show you how we think support should be done!
Up next week, Reason #4: Your current tools aren’t cutting it. Tasks, processes, or appointments are falling through the cracks, and potentially damaging client relationships.
As always, if you have any questions along the way as we address these, you can reach out to our team online or call 800.206.5030. We can’t wait to get to know you and your business better and to show you why Redtail is an industry leader committed to your success!
